Privacy Policy

1. Introduction

Social Inbox ("we," "our," or "us") provides a unified messaging platform for businesses to manage conversations across authorized Meta platforms. We are committed to protecting your privacy and safeguarding your information.

By using Social Inbox, you agree to this Privacy Policy.

2. Information We Collect

Account Information

• Name and email address
• Encrypted password (bcrypt hashing)
• Subscription information (processed securely via Stripe)

Connected Platform Data

• Message content
• Sender names and profile information
• Timestamps and conversation metadata

Access occurs only after explicit authorization through official Meta OAuth login flows. We do not access personal accounts or bypass platform security mechanisms.

Technical Information

• IP address
• Device and browser information
• System logs and usage data

3. How We Use Information

Service Delivery

• Provide unified inbox functionality
• Display and sync connected business messages
• Enable manual message sending and responding

Security & Compliance

• Prevent abuse and unauthorized access
• Comply with legal requirements
• Protect platform integrity

Social Inbox does not initiate automated messaging, bulk outreach, scraping, or unsolicited engagement without direct manual user action.

4. Third-Party Services

Meta Platforms

We integrate using official APIs for Facebook, Instagram, and WhatsApp Business. Authentication is handled directly by Meta via OAuth.

Users may revoke access at any time via:
Facebook → Settings → Business Integrations → Remove App

Stripe

Payments are securely processed through Stripe. We do not store credit card details.

5. Data Security

• TLS/SSL encrypted transmission
• Encrypted authentication tokens
• Restricted database access
• Security monitoring and auditing

6. Data Retention

Account Data: Retained while active. Deleted within 30 days of verified deletion request.

Message Data: Cached temporarily for dashboard functionality. Original data remains on respective platforms.

Payment Records: Retained as required by law (up to 7 years).

7. Your Rights

• Access or correct your data
• Request deletion
• Withdraw consent
• Disconnect connected accounts
• Revoke access through Meta Business Integrations

8. Cookies

We use essential cookies for authentication and security. We do not use advertising or cross-site tracking cookies.

9. Children's Privacy

Social Inbox is intended for business use and is not directed to individuals under 16 years of age.

10. Changes

We may update this policy periodically. Continued use constitutes acceptance of changes.

11. Contact